Terms and condition

These terms and conditions stated herein (the “Agreement” or “Terms of Use”) constitute a legal agreement between the Platform's viewers, browsers, visitors, or users hereby defined as “you” or “the customers” and the Phnom Penh Sorya Dekchunchoun Nakdamnoeur Co., Ltd as the “Company”.

By using or accessing the platform in any way, viewing or browsing the website/ mobile application, you are agreeing to be bound by these Terms of Use.

PPSDN reserves the right to amend and update the Terms of Use or its policies at any time. Notification of new updates will appear on your screen once you revisit the Platform. You agree that it shall be your responsibility to review the Terms of Use once updated.

PPSDN has introduced several ways in terms of promotions to boost the sales. In addition to improve support services to customers, if the passengers buy ten tickets, the company offers one additional ticket as free. Each passenger buying just only one ticket, get one bottle of water along with a cooling tissue as free at the time of boarding the bus.

If a passenger has possessed a ticket but failed to arrive the bus station on time due to any reasons, the company facilitates the passenger by changing the time of the travel or adjusting the passenger to travel in the following bus or giving him/her an open ticket which valid for 30 days. In case a passenger possesses a ticket having wrong destination or does not understand well, s/he needs to contact the company as soon as possible, preferably either one day or at least one hour before the bus departure. Any excess payment made by the passenger to the company for wrong destination of ticket has the provision of getting back the excess amount after issuing fresh ticket for the right destination. PPSDN offers such services to the passengers to build confidence and loyalty among the customers.

In case of loss of ticket made by the passenger, it is required that the passenger should contact the company immediately and provide relevant information such as the time of departure of bus, destination, seat number and counter number from where the ticket was bought. Upon receiving such information, the staffs of PPSDN carefully check the system, and if the information provided by the passenger are right, the company issues a special ticket in favor of the passenger. However, if the information provided by the passenger to the company do not match with the system, the passenger has to buy a fresh ticket.

1. User Account Registration

User Account (“Account”) allows you more complete aspects of the Service. By registering an account, you consent to the Company to use and access the Platform FOR THE PURPOSES AND IN THE MANNER AS SPECIFIED HEREUNDER:

  • You are required to submit to PPSDN certain personal data including but not limited to your name, address, email address, mobile phone number, age.
  • You, by law, assure your provision of true and accurate information. Failure to maintain accurate, complete and most recent information as required above may result in an invalid account or termination of the access to the Service.
  • You voluntarily agree to allow PPSDN to store, access and proceed with your personal data, which have been provided, at any time and under any circumstances.

2. Eligibility

By using or accessing the Platform in any way, viewing or browsing the Platform, YOU HEREBY GUARANTEE:

  • You confirm that your use of the service is for your legal personal purpose which determines your sole responsibility for any harm or misinterpretation of the Platform’s contents and further access.

3. Links to Other Websites

Whilst using the website or the application, you may encounter or participate in other links to our advertisers or sponsors, identified as the “Third-party”, introducing their products or services. By entering or accessing the Third-party’s website, you hereby consent to their terms and conditions. PPSDN has no control over, and cannot rightfully assume responsibility for general practices of any of these third-party sites and/or services. Therefore, any such correspondence is your sole accountability.

4. Purchase and Payment

  • By clicking on the Checkout button, you expressly agree to our lawful operation between PPSDN and our e-payment partners as well as warrant that the card being processed legitimately belongs to you.
  • Once we receive your purchase request, we will request pre-authorization on your card to ensure there is sufficient balance available to complete the transaction. The order will not be preceded by PPSDN’s operation team until this pre-authorization check has been completed.
  • Your card will be debited once you receive Confirmation Email from us.
  • PPSDN currently supports a few payment methods as listed in the app/ website. Any payment process aside from our partners is not our responsibility.

5. Seat Availability Confirmation

PPSDN provides both an inventory system and an API connection with real-time updates. Thus, your requested booking(s) are 100% guaranteed.

6. Ticket Cancellation and Modification

The tickets purchased are not valid for any Refund/ Cancel/ modification.

7. Contact Us

If you have any questions about this Agreement, please feel free to contact us at (+855) 23 210 359 | (+855) 12 631 545

PPSDN shall be obliged to follow these Terms of Use with responsibility and conscience. To minimize and eventually eliminate unsatisfactory services, you may contact us at any time using the contacts given. We welcome all ethically constructive criticisms and are prompt to address your concerns as soon as possible.

Phnom Penh Sorya Transportation

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